About the Organisation
Smile Foundation is a South African non-profit organisation that aims to assist children from disadvantaged backgrounds to receive life-changing Plastic and Reconstructive surgery, to correct facial anomalies that these children have been born with or developed as a result of trauma. We assist children with Cleft Lip or Palate, facial paralysis (Moebius Syndrome), ear and nose anomalies and other conditions that require reconstructive surgery.
About the Job
The Chief Operating Officer (COO) will collaborate closely with the CEO and the Executive Committee (Exco) team to develop, execute, and oversee operational strategies that support the Smile Foundation’s mission, goals, and long-term sustainability. The COO will ensure the smooth functioning of Smile Foundation's operations, manage strategic initiatives, oversee project management, and provide leadership and mentorship to the team.
Key Responsibilities
Strategy:
Collaborate with the CEO and Exco team to develop, execute, and oversee operational strategies that support the organisation’s mission, goals, and long-term sustainability.
Create the annual strategic plan within Smile’s hospital network and manage ad-hoc activities around it, modifying the plan as needed.
Regularly communicate relevant information to the CEO acquired through contact with key stakeholders, regional coordinators, and other staff reporting to the COO. This includes formal monthly feedback sessions to the CEO.
Attend all Smile Weeks and ad-hoc smile slates to maintain relationships with key stakeholders such as doctors, medical teams, the Department of Health, and medical heads to ensure alignment with hospitals, identify patient care opportunities, support fundraising and promote media opportunities.
Represent Smile as its ambassador at all Smile Weeks being the key point of contact between all stakeholders i.e. donors, hospital, CEO, PR, Media and Regional Coordinators.
Project Management:
Manage projects such as Smile Weeks, Academic Skills Programs, Cleft Friends, Umatter, and ad-hoc activities within Operations to achieve the goals of the company.
Communicate the project plan to the relevant Regional Coordinator, Support Group Program Manager (Cleft Friends and Umatter), and Allied Services partners.
Manage and track surgeries from all Smile Initiatives, including those that fall outside of Smile Weeks.
Arrange travel for the Smile Team attending Smile Weeks, and coordinate with the marketing team regarding media day with hospitals.
Manage and coordinate private nursing companies when needed and source contract-based anaesthetists who assist with weekly slates.
Team Management:
Lead the team in a manner that empowers them to deliver on goals, providing high levels of service and support.
Provide leadership that ensures Smile’s objectives are achieved efficiently and effectively through coaching, inspiration, motivation, and goal development.
Monitor and review performance, driving accountability for achieving results, meeting standards of excellence, and delivering on improvement goals. Take decisive action in cases of poor performance through regular feedback and coaching.
Compile KPIs for Regional Coordinators and all other employees reporting to the COO, conducting twice-annual performance reviews to be submitted to the CEO.
Financial Administration:
Create and manage a budget for each Smile Week project, the Academic Skills Development Program, Cleft Friends, Umatter, and ad-hoc activities/projects.
Monitor and report to the CEO on the actual costs versus budgeted amounts for each project.
Provide the total cost schedule of all Smile initiatives to the CEO for the board.
Administration:
Collect information and statistics from the Regional Coordinators for reporting.
Submit reports to the CEO following Smile Weeks and slates for donors and other Smile initiatives.
Maintain accurate and clear documentation for operational processes and procedures.
Develop Standard Operating Procedures for Smile Weeks and slates.
Ensure all data collected by the departments adhere to the requirements of the POPI Act.
Requirements
Degree/Diploma in Project/Operations Management
Minimum of 5 years management experience
Previous operations experience cross-cultural context, preferably with the NGO and Health care.
Excellent interpersonal skills, an ability to communicate at all levels & handle stakeholder relationships (verbal, written, facilitation).
Numeracy skills, an ability to manage budgets and produce financial reports.
Organisational skills, an ability to plan and organise.
Research skills and an ability to structure, organise & analyse information and processes in a logical & meaningful way (numeric/non-numeric).
Ability to take initiative and develop creative resolutions to challenges.
Ability to understand and relate to basic medical terms.
Preferably events and project management experience
Excellent computer skills (Microsoft Word and Excel)
Ability to travel domestically
To apply
To apply, email your application by Wednesday 21st August 2024 to tracy@actionappointments.co.za
About the Organisation
Smile Foundation is a South African non-profit organisation that aims to assist children from disadvantaged backgrounds to receive life-changing Plastic and Reconstructive surgery, to correct facial anomalies that these children have been born with or developed as a result of trauma. We assist children with Cleft Lip or Palate, facial paralysis (Moebius Syndrome), ear and nose anomalies and other conditions that require reconstructive surgery.
About the Job
The Chief Operating Officer (COO) will collaborate closely with the CEO and the Executive Committee (Exco) team to develop, execute, and oversee operational strategies that support the Smile Foundation’s mission, goals, and long-term sustainability. The COO will ensure the smooth functioning of Smile Foundation's operations, manage strategic initiatives, oversee project management, and provide leadership and mentorship to the team.
Key Responsibilities
Strategy:
Collaborate with the CEO and Exco team to develop, execute, and oversee operational strategies that support the organisation’s mission, goals, and long-term sustainability.
Create the annual strategic plan within Smile’s hospital network and manage ad-hoc activities around it, modifying the plan as needed.
Regularly communicate relevant information to the CEO acquired through contact with key stakeholders, regional coordinators, and other staff reporting to the COO. This includes formal monthly feedback sessions to the CEO.
Attend all Smile Weeks and ad-hoc smile slates to maintain relationships with key stakeholders such as doctors, medical teams, the Department of Health, and medical heads to ensure alignment with hospitals, identify patient care opportunities, support fundraising and promote media opportunities.
Represent Smile as its ambassador at all Smile Weeks being the key point of contact between all stakeholders i.e. donors, hospital, CEO, PR, Media and Regional Coordinators.
Project Management:
Manage projects such as Smile Weeks, Academic Skills Programs, Cleft Friends, Umatter, and ad-hoc activities within Operations to achieve the goals of the company.
Communicate the project plan to the relevant Regional Coordinator, Support Group Program Manager (Cleft Friends and Umatter), and Allied Services partners.
Manage and track surgeries from all Smile Initiatives, including those that fall outside of Smile Weeks.
Arrange travel for the Smile Team attending Smile Weeks, and coordinate with the marketing team regarding media day with hospitals.
Manage and coordinate private nursing companies when needed and source contract-based anaesthetists who assist with weekly slates.
Team Management:
Lead the team in a manner that empowers them to deliver on goals, providing high levels of service and support.
Provide leadership that ensures Smile’s objectives are achieved efficiently and effectively through coaching, inspiration, motivation, and goal development.
Monitor and review performance, driving accountability for achieving results, meeting standards of excellence, and delivering on improvement goals. Take decisive action in cases of poor performance through regular feedback and coaching.
Compile KPIs for Regional Coordinators and all other employees reporting to the COO, conducting twice-annual performance reviews to be submitted to the CEO.
Financial Administration:
Create and manage a budget for each Smile Week project, the Academic Skills Development Program, Cleft Friends, Umatter, and ad-hoc activities/projects.
Monitor and report to the CEO on the actual costs versus budgeted amounts for each project.
Provide the total cost schedule of all Smile initiatives to the CEO for the board.
Administration:
Collect information and statistics from the Regional Coordinators for reporting.
Submit reports to the CEO following Smile Weeks and slates for donors and other Smile initiatives.
Maintain accurate and clear documentation for operational processes and procedures.
Develop Standard Operating Procedures for Smile Weeks and slates.
Ensure all data collected by the departments adhere to the requirements of the POPI Act.
Requirements
Degree/Diploma in Project/Operations Management
Minimum of 5 years management experience
Previous operations experience cross-cultural context, preferably with the NGO and Health care.
Excellent interpersonal skills, an ability to communicate at all levels & handle stakeholder relationships (verbal, written, facilitation).
Numeracy skills, an ability to manage budgets and produce financial reports.
Organisational skills, an ability to plan and organise.
Research skills and an ability to structure, organise & analyse information and processes in a logical & meaningful way (numeric/non-numeric).
Ability to take initiative and develop creative resolutions to challenges.
Ability to understand and relate to basic medical terms.
Preferably events and project management experience
Excellent computer skills (Microsoft Word and Excel)
Ability to travel domestically
To apply
To apply, email your application by Wednesday 21st August 2024 to tracy@actionappointments.co.za
